TTC 5 Year Service and Customer Experience Action Plan

Starting in April 2023, the TTC began preparing a new 5-Year Service Plan (2024-2028) & 10-Year Outlook to provide strategic direction for TTC service. At the same time, TTC began the development of a Customer Experience Action Plan, with a focus on how the TTC will improve customer experience.

Through our engagement process and technical review, we determined that a joint 5-Year Service and Customer Experience Action Plan (2024-2028) would be more effective. This long-term plan will provide strategic direction for TTC service and customer experience from 2024-2028. The TTC will use this plan to improve customer experience, make decisions about how to spend funding and adjust service to meet customer needs and adapt to new realities. 

The Survey is available between

November 13 - December 1, 2023!